Frequently Asked Questions
Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that. Please purchase travel insurance. I cannot make exceptions to our cancellation policy, even for emergencies. Thank you for understanding.
We do not allow pets.
If any evidence of a pet(s)/animals(s) is found in the cabin or on the premises, you will be asked to vacate immediately, will forfeit your entire rental payment and deposit, and will be billed for any costs associated with the required cleaning and repairs above and beyond the amount of Rental deposit. If evidence of pet stay is found after your stay, we will deduct $100 per pet, per night charge, from the Deposit, up to the full Deposit amount.
Service animals are always welcome. Emotional support animals (ESAs) are not recognized as service animals in the state of Tennessee and are not allowed.
We provide free satellite wifi.
The mountains offer many wonderful things. Fast, reliable wifi is not one of them. If the wifi seems to have gone out, call Mark or Christina for assistance.
We provide DISH services for your entertainment. Please do not attempt to stream.
We are on the list for StarLink and hope to add it to our cabin in 2023
We love to welcome entire families, children included. Please be aware that the cabin is not child proof and there are stairs. You are welcome to bring or rent a baby gate. Please reach out to us with any questions.
There is no simple answer to this question as people’s needs are so diverse. The entryways are wide and there is hard flooring throughout. However, there are steps up to the main level and stairs down to the lower level. The main level has a traditional shower/tub. A shower chair can be provided. The lower level has a low barrier shower. Both have a grab bar but neither currently have a handheld showerhead.
If you are interested in our cabin, please give me a call and I will do my best to answer any questions you may have.
We are not “next to” anything. There are other cabins around, but not much else.
But, you can get to just about anything with a 20-30 minute drive, including Dollywood, The Island, Downtown Gatlinburg, and the entrance to the Great Smoky Mountains National Park.
Firefly Bluff is among other vacation cabins, each with about an acre of its own space, so the area is not crowded, but you are not in the wilderness, either.